Returns & Refund Policy
At Nurish, we take the quality and safety of our products seriously. Because our products are consumable supplements, we cannot accept returns simply because a customer has changed their mind, does not like the flavour, or no longer wants the product.
1. Damaged Products
If your Nurish product arrives damaged, please contact us as soon as possible after delivery.
Please provide:
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Your order number
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Photos of the damaged packaging/product
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A description of the damage
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Photos of the shipping packaging where applicable
We will assess the claim and, where appropriate, provide a replacement or refund.
If the product is confirmed to have been damaged during delivery or was supplied to you in a defective condition, Nurish will cover the reasonable cost of returning the product, where a return is required.
2. Defective or Suspected Contaminated Products
If you believe there is something wrong with the supplement itself — including an unusual appearance, smell, texture, foreign material, suspected contamination, or another potential quality issue — please contact us immediately.
Do not consume the product if you believe it may be defective or contaminated.
Please provide:
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Your order number
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Photos and/or videos showing the issue
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The product name
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The batch/lot number
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The expiry/best-before date
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A description of the issue
We may request that the product be returned to us for inspection or quality testing.
Where the product is confirmed to be defective or otherwise covered by applicable consumer law, Nurish will cover the reasonable return shipping costs where a return is required.
3. Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.
If Nurish supplied an incorrect product, Nurish will cover the reasonable return shipping cost where the incorrect product needs to be returned.
We will investigate the order and, where appropriate, arrange for the correct product to be sent or provide an appropriate refund.
4. Change-of-Mind Returns
Because Nurish products are consumable food/supplement products, we do not offer refunds simply because:
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You changed your mind
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You no longer want the product
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You do not like the flavour
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You do not like the taste
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You expected different results
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You purchased the wrong product
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You have decided not to use the product
Opened or used supplement products cannot be returned for a change-of-mind refund.
Where a return is voluntarily accepted for a reason that is not related to a defect, damage, incorrect product, or another legally required remedy, the customer is responsible for all return shipping costs.
5. Product Handling
To protect the safety and integrity of our products, we cannot accept products that have been opened, used, tampered with, repackaged, contaminated after delivery, or stored contrary to the instructions on the product.
This does not limit any rights you may have under applicable South African consumer law in respect of defective, unsafe or non-conforming goods.
6. Inspection of Returns
All suspected defective-product claims may be subject to inspection. We may request photographs, videos, batch information, packaging information, or the physical product so that we can investigate the claim.
If a product is determined to be defective or otherwise covered by applicable consumer law, Nurish will provide the remedy required by applicable law.
7. Refunds
Where a refund is approved, it will generally be processed to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution.
Where Nurish is responsible for the issue, reasonable return shipping costs will be covered where applicable.
For voluntary returns that are not related to a product defect, damage, incorrect item, or another legally required remedy, the customer is responsible for the return shipping costs.
8. Important
Nothing in this policy is intended to exclude, restrict or waive any rights that you may have under the South African Consumer Protection Act or any other applicable law.
If you believe that your Nurish product has a quality, safety or manufacturing issue, please contact us and we will investigate the matter.